At NÉRA, customer satisfaction is important to us. Please read our policy carefully before placing an order.
PAYMENT
Once your order is confirmed, payment is made by Cash on Delivery (COD) directly to our courier at the time of delivery.
RETURN & REFUND WINDOW
You have the right to request a return or refund within 3 hours of receiving your order.
To request a return, message us on WhatsApp or Instagram within this 3-hour window with your order number and reason for return. Once confirmed, we will send a courier to collect the item(s) from you promptly.
ITEM CONDITION & INSPECTION
Refunds are processed only after the item is received and inspected. It must be unworn, unwashed, and unused, with all original tags attached. Items that don't meet this condition will not be accepted for return or refunded.
REFUND AMOUNT
Once we receive the returned item(s) and confirm they pass inspection, we will process your refund via InstaPay.
Delivery fees are non-refundable: 150 EGP for the original delivery and 150 EGP for the return pickup (300 EGP total) will be deducted from your refund.
DAMAGED OR INCORRECT ITEMS
If a customer receives an incorrect item or a product that arrived damaged, NÉRA will replace the item at no additional cost. No delivery or return fees apply in this case.
Customers must contact us as soon as possible after delivery and provide clear photos of the issue for verification.
CONTACT US
For any questions regarding your order, please contact:
Email: info@neraeg.com
WhatsApp: +20 1063 282888
Instagram: @nera.cai
